Privacy policy

Privacy policy

Privacy Policy Statement

EMBLM rigorously controls how your personal information is used and disclosed, and is sensitive to the trust you place in us. This Privacy Policy Statement outlines EMBLM’s policies for protecting personal information. By using the website EMBLM.com, you agree to the practices described in this Privacy Statement.

What Personal Information Does EMBLM Collect About Its Clients?

The information collected about you through EMBLM.com helps us personalize and continually improve our services and your overall experience with EMBLM. This includes:

Information You Provide:
EMBLM receives and stores all information you enter on EMBLM.com or otherwise provide. You may choose not to provide certain information, but this may limit your ability to benefit from some of the services on EMBLM.com. This information is used to respond to your inquiries, generate personalized suggestions, enhance our services, and communicate with you.

Automatically Collected Information:
EMBLM uses cookies to collect certain information when you browse EMBLM.com.

Email Communication:
To help create more relevant emails, EMBLM receives confirmation when you open newsletters. If you prefer not to receive emails from us, please use the unsubscribe link found at the bottom of EMBLM newsletters.

Information from Other Sources:
EMBLM may receive information about you from other sources and add it to your account data.

Cookies

Cookies are unique identifiers stored in your browser that help recognize you and collect information when you visit EMBLM.com. This may include pages viewed, shopping lists, or information requests. Cookies help tailor the content displayed on EMBLM.com to your preferences.

If you block or disable cookies, certain features like shopping lists, promotions, or store locators may not function properly. We recommend keeping cookies enabled.

Most browser Help sections explain how to prevent your browser from accepting new cookies, notify you when you receive a new one, or block them altogether.

Does EMBLM Disclose Customer Information?

Customer information is a vital part of our business, and EMBLM does not sell it to third parties. Information is shared only under the circumstances outlined below:

Third-Party Service Providers:
We may hire other companies or individuals to perform services such as order fulfillment, package delivery, email management, data analysis, marketing assistance, search results and link optimization (including paid ads), credit card processing, and customer service. These providers have access only to the information necessary to perform their tasks and may not use it for any other purpose.

Business Transfers:
As EMBLM grows, we may buy or sell businesses, subsidiaries, or divisions. In such transactions, customer data is typically part of the transferred assets but remains subject to any pre-existing privacy policy unless the customer agrees to new terms. If EMBLM or its assets are ever acquired, customer information will be one of the transferred assets.

Protection of EMBLM and Others:
We may release account or other personal information if required by law, to enforce our Terms and Conditions or other agreements, or to protect the rights, property, or safety of EMBLM, its users, or others. This includes sharing information with fraud prevention and credit risk reduction organizations. We do not sell, rent, or otherwise share identifiable personal information for commercial purposes outside of these cases.

With Your Consent:
In all other situations, you will be notified and given the choice to decline before your information is shared with third parties.

Is My Personal Information Secure?

We work to protect your personal data in transit using SSL (Secure Sockets Layer) encryption. We also implement other safeguards to protect data stored on our systems. However, no method of data transmission is 100% secure. Therefore, while we strive to protect your data, EMBLM cannot guarantee its absolute security, and any information you transmit is done at your own risk.

You are responsible for preventing unauthorized access to your account and devices. Always log out when using a shared computer.

What Information Can I Access?

EMBLM.com allows you to access and, in some cases, update specific account information for review and accuracy.

What Are My Choices?

You can always choose not to share certain information, even if it’s necessary for certain purchases or services.

If you do not wish to receive emails or mail from EMBLM, update your preferences via the link in our newsletter footers. However, legal notices such as Terms and Conditions and Privacy Policy updates will still apply to your use of EMBLM.com.

Most browsers allow you to block or delete cookies and similar data. However, doing so may limit functionality on EMBLM.com. For full access, we recommend keeping cookies enabled.

You may request access to your personal data held by EMBLM. We will respond within 30 days. A fee may apply for copies or in cases deemed excessive. In limited cases, we may not be able to provide access, such as when information is linked to others or protected by legal privilege.

Are Children Allowed to Use emblm.com?

If you are under 18, you may only use EMBLM.com with a parent or guardian. If you are under 13, do not submit any personal information without permission from a parent or guardian. EMBLM does not knowingly collect or target data from users under 13 years of age.

Terms of Use, Notices, and Revisions

By using EMBLM.com, you agree that your visit and any related disputes are governed by this Privacy Policy, including limitations on damages, arbitration of disputes, and application of the laws of the Province of Quebec, Canada.

If you have any concerns or questions about your privacy or this Privacy Policy, contact us with a detailed description and we will do our best to resolve it.

EMBLM may update this Privacy Policy as needed. We recommend reviewing EMBLM.com regularly for changes. Unless otherwise stated, our current Privacy Policy applies to all information about you and your account. EMBLM will never make material changes to our policies that reduce privacy protections without first gaining your consent.

Examples of Collected Information

Information You Provide:
You may provide personal information when searching, placing orders, contacting us, entering contests, filling out surveys, or creating wishlists. This may include names, addresses, phone numbers, payment details, shipping contacts, messages, reviews, and financial information.

Automatically Collected Information:
This includes your IP address, login details, email, password, browser type/version, time zone settings, plug-in versions, operating system, platform, purchase history, URLs visited, search queries, and cookie identifiers. JavaScript may also be used to collect page interaction data (scrolls, clicks, hover), session durations, load times, and technical diagnostics.

Mobile Devices:
Most mobile devices allow you to disable location services. Refer to your device settings or contact your service provider for guidance.

Information from Other Sources:
This may include updated shipping information from carriers, used to improve delivery, or credit history used to detect and prevent fraud or provide financial services.

Privacy Officer

At EMBLM, Eric Lavoie, President, acts as the Privacy Officer, ensuring compliance with the Act respecting the protection of personal information in the private sector.

Contact Information:
For exercising your rights, submitting a complaint, or asking questions regarding your personal data: